Privacy Policy
**Last updated: 22 June 2026**
At steinart, your privacy matters.
This Privacy Policy explains how steinart, operated by Kathryn Steinhardt, collects, uses, stores and shares personal information through the steinart website, email communications, interactive tools, enquiries, bookings and client services.
By using this website or providing personal information to steinart, you acknowledge the practices described in this policy.
## 1. Who we are
steinart is a Brisbane-based Brand Guardian studio supporting coaches, consultants and professional service businesses.
In this policy, “steinart”, “we”, “us” and “our” refer to steinart and Kathryn Steinhardt.
Website: **steinart.com.au**
Privacy enquiries: **[kathryn@steinart.com.au](mailto:kathryn@steinart.com.au)**
## 2. What personal information we collect
The personal information we collect depends on how you interact with steinart.
It may include:
* Your name
* Your email address
* Your phone number
* Your business name
* Your role or position
* Information you provide through a contact, booking or enquiry form
* Information you provide when downloading a resource or subscribing to emails
* Responses and results from an interactive quiz or assessment
* Information about the services or opportunities you are interested in
* Communications between you and steinart
* Information required to prepare proposals, agreements, invoices or client work
* Feedback, testimonials or survey responses you choose to provide
* Basic technical information about how you use the website
If you become a client, we may also collect information reasonably necessary to manage the engagement and deliver the agreed services.
We do not intentionally collect sensitive personal information through our general website forms or interactive tools. Please do not provide confidential, sensitive or unnecessary personal information through the website.
## 3. How we collect personal information
We generally collect personal information directly from you when you:
* Complete a website form
* Complete an interactive quiz or assessment
* Subscribe to our emails
* Download a resource
* Book an appointment
* Send us an email
* Speak with us by phone, video call or in person
* Request a proposal or engage steinart
* Respond to a survey or provide feedback
* Interact with us through LinkedIn or another social platform
We may also receive limited information through third-party services you choose to use, such as an appointment-booking service, email marketing platform or payment processor.
Where practical, you may browse the general website without identifying yourself. Some services, results and resources require contact details so they can be provided to you.
## 4. Information collected automatically
When you visit the website, certain information may be collected automatically through cookies, analytics tools and standard website technology.
This may include:
* Your IP address
* Browser and device type
* Approximate location
* Pages visited
* Time spent on the website
* Referring website or link
* Actions taken on the website
* General website performance information
We use this information to understand how the website is used, improve its content and performance, and identify technical problems.
Where possible, website analytics are reviewed in an aggregated form rather than used to personally identify individual visitors.
## 5. How we use personal information
We may collect, hold and use personal information to:
* Respond to questions and enquiries
* Provide quiz or assessment results
* Deliver requested resources
* Manage appointments and bookings
* Provide proposals, agreements and services
* Communicate with clients about their projects
* Send relevant email updates where consent has been provided
* Recommend an appropriate steinart service or resource
* Understand which content and services are useful to our audience
* Improve the website, interactive tools and customer experience
* Maintain business and financial records
* Protect the website and business from misuse, fraud or security risks
* Meet legal, regulatory or insurance obligations
* Resolve disputes or complaints
We will not sell or rent your personal information.
We will not use personal information for an unrelated purpose unless you have consented, the use is reasonably expected, or we are permitted or required to do so by law.
## 6. Interactive quizzes and assessments
steinart may provide interactive quizzes, scorecards or assessments through the website.
These tools may collect:
* Your first name
* Your email address
* Your selected business goals
* Your answers to quiz questions
* Your broad result category
* Your brand-readiness level
* Your brand-evolution stage
* An approximate client or engagement value range, where you choose to provide it
The purpose of collecting this information is to:
* Calculate and display your result
* Provide a more relevant experience
* Send the result or related information you requested
* Understand the kinds of challenges visitors are experiencing
* Help Kathryn prepare for a conversation if you book an assessment
* Recommend relevant content, services or next steps
The quiz uses predefined scoring rules and answer patterns to generate an indicative result. It does not conduct a professional brand audit and does not make a legally significant or binding decision about you or your business.
Your result is general information only. It should not be treated as financial, legal, marketing or professional advice, or as proof that your branding has caused a particular commercial outcome.
You may choose not to complete the quiz. You may also contact steinart directly instead.
## 7. Email marketing
When you subscribe, request a resource, complete a form with marketing consent or otherwise agree to receive emails, we may send you:
* The information or result you requested
* Helpful articles and resources
* News about steinart
* Invitations to workshops or events
* Information about relevant services
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing emails will not prevent steinart from sending necessary administrative or service-related messages, such as booking confirmations, project communications or invoices.
We use MailerLite to manage subscriptions, forms and email communications. Your name, email address, consent details and relevant form or quiz information may be stored in MailerLite.
## 8. Who we may share information with
We may disclose personal information to trusted third parties where reasonably necessary to operate the business or provide a requested service.
These may include:
* MailerLite, for forms, subscriber management and email marketing
* Website hosting and technical support providers
* Website analytics providers
* Appointment-booking and client-management platforms
* Payment and invoicing providers
* Cloud storage and document-management providers
* Contractors or specialist collaborators supporting an agreed client project
* Accountants, legal advisers, insurers or other professional advisers
* Government bodies, regulators or law-enforcement agencies where required by law
We only provide service providers with the information reasonably required for them to perform their role.
Some external platforms collect information under their own privacy policies and terms. You should review those policies when using the relevant service.
## 9. Overseas handling of personal information
Some technology providers used by steinart operate or store information outside Australia.
This means personal information may be processed or stored in countries including:
* The Netherlands
* The United States
* Other countries in which a service provider or its authorised subprocessors operate
For example, MailerLite’s current documentation states that its new MailerLite platform uses a data centre in the Netherlands. MailerLite’s contracting entity for customers outside the European Economic Area, United Kingdom and Switzerland may be located in the United States.
Other providers, including analytics, booking, cloud-storage or payment services, may also process information outside Australia.
We take reasonable care when selecting reputable service providers, but privacy and data-protection laws in another country may differ from Australian law.
## 10. Cookies and analytics
The website may use cookies and similar technologies to:
* Keep the website working correctly
* Remember basic preferences
* Measure website traffic and performance
* Understand how visitors move through the website
* Assess the effectiveness of content or campaigns
* Support embedded forms or other website functions
Cookies are small files stored on your device or browser.
You can restrict or delete cookies through your browser settings. Doing so may affect the operation of some website features.
Where a third-party service is embedded into the website, that provider may also place cookies or collect usage information under its own privacy policy.
## 11. Payment information
Where you purchase a service or resource online, payments may be processed by a third-party payment provider.
steinart does not generally receive or store your complete credit or debit card details. Those details are handled by the payment provider according to its own privacy and security practices.
We may retain transaction records, invoices and payment status information for accounting, tax and business purposes.
## 12. How we protect personal information
We take reasonable steps to protect personal information against:
* Loss
* Misuse
* Unauthorised access
* Interference
* Disclosure
* Alteration
* Destruction
These steps may include:
* Password-protected systems
* Access controls
* Secure website hosting
* Software updates
* Multi-factor authentication where available
* Limiting access to people who need the information
* Using reputable technology providers
* Secure disposal or deletion when information is no longer required
No internet transmission or storage system is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.
Please contact us promptly if you believe information you have provided to steinart has been accessed or used without authorisation.
## 13. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
* Deliver services
* Maintain client and business records
* Meet accounting, tax, insurance or legal obligations
* Manage consent and unsubscribe records
* Resolve disputes
* Protect legitimate business interests
When information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it.
Some information may remain in secure backups for a limited period before being automatically removed.
## 14. Accessing or correcting your information
You may ask to:
* Access the personal information we hold about you
* Correct information that is inaccurate, incomplete or out of date
* Update your contact details
* Withdraw marketing consent
* Request deletion of information where it is no longer reasonably required
Send your request to:
**[kathryn@steinart.com.au](mailto:kathryn@steinart.com.au)**
Please include enough information for us to identify the relevant records. We may need to confirm your identity before providing access or making changes.
We will respond within a reasonable period.
There may be circumstances where access or deletion cannot be provided, including where information must be retained by law or where providing access would affect another person’s privacy. If this occurs, we will explain the reason where reasonably possible.
## 15. Privacy questions and complaints
If you have a question or concern about how steinart has handled your personal information, please contact:
**Kathryn Steinhardt**
**steinart**
Brisbane, Queensland, Australia
**[kathryn@steinart.com.au](mailto:kathryn@steinart.com.au)**
Please describe:
* What happened
* The information involved
* What outcome you are seeking
* How we can contact you
We will acknowledge your concern and investigate it within a reasonable period.
We will aim to respond within 30 days. If more time is needed, we will let you know.
If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner.
## 16. External links
The website may include links to third-party websites, booking pages, payment services, social platforms or other external resources.
steinart is not responsible for the privacy practices, security or content of external websites. Their own privacy policies apply once you leave the steinart website.
## 17. Children’s privacy
The steinart website and services are intended for business owners and adult professionals.
We do not knowingly collect personal information from children through our general website, email forms or business quizzes.
If you believe a child has provided personal information without appropriate permission, please contact us so we can review and remove it where appropriate.
## 18. Changes to this policy
We may update this Privacy Policy when:
* Our website or services change
* We begin using a new technology provider
* Our information-handling practices change
* Applicable laws or regulatory guidance change
The current version will be published on this website with the date it was last updated.
## 19. Contact
For privacy enquiries, access requests, corrections or complaints, contact:
**Kathryn Steinhardt**
**steinart**
Brisbane, Queensland, Australia
**Email: [kathryn@steinart.com.au](mailto:kathryn@steinart.com.au)**
**Website: steinart.com.au**